This two-day, tutor-led seminar is designed to give you the skills you need to deliver a show-stopping presentation. You'll learn techniques to overcome the natural fear of public speaking, how to understand and utilise non-verbal skills, how to create effective and engaging presentations and how to draw in the listener to name just a few topic areas.

This is a one-day seminar that takes an in-depth look at the vital role of the receptionist and the important contribution they make to the successful and effective running of any business. Speak to your nearest centre for details of the next seminar dates.

This one-day seminar is perfect for anyone who needs to develop and improve their interview skills and maximise their potential. It is for people who wish to learn how to maximise their potential at interviews. During the seminar, you will learn skills to help you get the best out of the job interview, keeping calm under pressure and how to increase your chances of being offered the job.

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This one-day tutor-led seminar is perfect for anyone who needs to improve their planning and time management skills. It will give you practical tips to deal with your own or your manager's working day. It will help you effectively plan and confidently prioritise your workload to ensure your own and your manager's objectives are achieved.

This one-day seminar is designed to help you behave more assertively in the workplace to enable you to be more effective in your day-to-day working role. You'll look at how to understand assertive, agressive and passive behaviour patterns, recognising assertive responses and how to incorporate this into your interpersonal communications, how to say 'no' effectively and how to review conflict situations.

Available in our Scottish centres, this one-day seminar is designed to give attendees a new understanding about stress and the affects it can have on you in your day-to-day working life.